Support, health checks and troubleshooting

We have a wide range of support and troubleshooting services for all sizes of operations and budgets.

Axis12's engineers can work alongside your team providing specialist resource when you need it, or we can provide your entire support solution.

Healthchecks

Let us audit the health of your website. In one day we will assess and critique your site and come back to you with a comprehensive report categorising each area of your site as: good, needs improvements, or critical - along with recommendations.

Specifically, we check:

  • How Drupal has been installed, including permissioning
  • Caching and performance
  • The quality of your code, including all of your customisations and any hacks.
  • Your infrastructure setup.

Alongside our essential checks, we can also investigate any specific concerns or queries you have.

Our standard support packages

We offer 3 basic levels of support - described below - but are also happy to create a bespoke support package to suit your needs. For costs and any other questions, contact us.

Basic support

Business support

High-traffic support

A basic support service offering through email, including bug fixes and changes

  • Email support
  • Two days or fewer response time
  • Four hours of support time
  • For Drupal 6.x, 7.x and 8.x

Comprehensive support within business hours, telephone or email

  • Email and telephone support
  • Eight hours or fewer response time
  • Prioritised, emergency response within business hours
  • 30 hours of support time
  • For Drupal 6.x, 7.x and 8.x
  • Advice on installation, performance and security

Highest levels of support with 24x7 response

  • Email and telephone support
  • Two hours or fewer response time
  • Prioritised, emergency response 24x7
  • 60 hours of support
  • For Drupal 6.x, 7.x and 8.x
  • Advice on installation, performance and security