Equality & Human Rights Commission

The Equality and Human Rights Commission is Great Britain’s national equality body. They promote and uphold equality and human rights ideals and laws across England, Scotland and Wales.

They safeguard laws that protect people’s rights to fairness, dignity and respect. Covering the protected characteristics of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

The Equality and Human Rights Commission (EHRC) were looking to improve the user experience of their website. They wanted to take a user centred approach to development to ensure that all user journeys were logical and clear.

In particular they particularly wanted to improve the ‘advice and guidance’ and ‘our work’ sections of the site. They were looking to undertake user research in both of these areas, so that this could influence the website development.

EHRC also wanted to create a Database of their legal cases. Although this content was previously on the site, it was not easily searchable, and some visitors found this section of the website difficult to navigate. EHRC wanted to create a database of cases, so that users could drill down into this content and find those most relevant to their needs.

As the Government body who promotes and uphold equality and human rights ideals and laws across England, Scotland and Wales, it was also important that accessibility was at the forefront of all development.

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